How to do it
- Check whether Sonavi is already running in the background or system tray.
- Try reopening the app from the installed application entry point instead of a stale shortcut.
- Confirm that you are using the current public installer path from the website.
- Before reinstalling, follow the Windows installation-warning checks: use the official download path and confirm the expected publisher and a valid digital signature. Do not bypass Windows security prompts.
- If the install looks inconsistent after those checks pass, reinstall from the latest public build and test launch again.
Common causes
- An older shortcut still points to an outdated install location.
- A previous install state conflicts with the current build.
- The app is running but the window did not return to the foreground.
FAQs
Should I reinstall immediately?
Not first. Check whether the app is already running and whether the launch path is stale before reinstalling.
What is the safest reinstall path?
Use the current installer linked from the Sonavi website, then confirm the expected publisher and a valid digital signature before running it. See Windows installation warning for the full safety checks.
When to escalate
If a clean reinstall from the current site build still fails, use the support path on the website and include what you already checked.